1. UNIT/ BAHAGIAN PENTADBIRAN, PROMOSI, HARTANAH & HOSPITALITI
|
BIL
|
PIAGAM PELANGGAN
|
UNIT/BAHAGIAN
|
JAN
|
FEB
|
MAC
|
APR
|
MEI
|
JUN
|
JUL
|
OGS
|
SEPT
|
OKT
|
NOV
|
DIS
|
|
1
|
Memberi Perkhidmatan Kepada Pelanggan Kami Dengan Tepat, Cepat, Mesra, Cekap & Amanah
|
PENTADBIRAN
|
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
100% | 100% | |
|
PROMOSI
|
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
100% | 100% | |||
|
HARTANAH
|
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
100% | 100% | |||
|
HOSPITALITI
|
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
100% | 100% | |||
|
2
|
Menyampaikan Maklumbalas & Keputusan Dalam Tempoh Tujuh Hari (7) Dari Tarikh Di Terima
|
PENTADBIRAN
|
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
100% | 100% | |
|
PROMOSI
|
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
100% | 100% | |||
|
HARTANAH
|
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
100% | 100% | |||
|
HOSPITALITI
|
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
100% | 100% | |||
|
3
|
Menyediakan Khidmat Penyampai Maklumat Kepada Orang Ramai Dengan Berkesan & Informatif.
|
PENTADBIRAN
|
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
100% | 100% | |
|
PROMOSI
|
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
100% | 100% | |||
|
HARTANAH
|
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
100% | 100% | |||
|
HOSPITALITI
|
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
100% | 100% |
2. STATISTIK BULANAN JUMLAH KEKERAPAN BERHUBUNG DENGAN PELANGGAN MENGIKUT UNIT/ BAHAGIAN
| UNIT/ BAHAGIAN | BULAN | |||||||||||
| JAN | FEB | MAC | APR | MEI | JUN | JULAI | OGOS | SEPT | OKT | NOV | DIS | |
| PENTADBIRAN |
129
|
158
|
212
|
148
|
137
|
191
|
206
|
287
|
110 | 148 | 50 | |
| PROMOSI |
39
|
18
|
132
|
55
|
48
|
43
|
48
|
46
|
50 | 51 | 29 | |
| HARTANAH |
164
|
164
|
186
|
140
|
165
|
143
|
92
|
175
|
172 | |||
| HOSPITALITI |
247
|
232
|
265
|
271
|
352
|
309
|
256
|
292
|
253 | 199 | ||
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