15 May, 2021
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Achievement Of Client Charter 2017

 ACHIEVEMENT OF CLIENT CHARTER 2017 

BIL
CLIENT CHARTER
JAN
FEB
MARCH
APRIL
MAY
JUNE
JULY
AUGUST
SEPT
OCT
NOV
DEC
1
To Provide An Accurate, Fast, Friendly, Efficient And Trustworthy Services To Our Customer.
 92%  98% 92%   97% 88%   97%            
2
To Give Feedback And Decision Within Seven (7) Days From The Date Of Recieved.
 87% 89%  94%  98%  98%   93%            
3
To Provide An Effective & Information To The Public.
 79% 99%  97%  93%  90%  95%             
4
To Give Confirmation Within Five (5) Minutes To Each Reservation Made.
 91%  94%  90%  90%  91%  89%            

 

Quality Management

 BETWEEN THE MOVEMENT AND IMPROVEMENT OF QUALITY MANAGEMENT AT FRASER’S HILL DEVELOPMENT CORPORATION 

  • 5 s
  • “Key Performance Indicator”
  • Customer’s Charter
  • Desk File
  • Manual Work Procedure

 AMONG THE KEY INSTRUMENT IN MONITORING QUALITY IS: 

  • Management meetings
  • Departmental meetings
  • Committee meetings
  • Joint Council meetings

 

Client's Charter

 SERVICES 

  • Provided accurate, fast, friendly, efficient and trustworthy services to our customer

 FEEDBACK 

  • To acknowledge and respond within seven (7) days from the date of received

 INFORMATION DELIVERY 

  • Provide an effective and informative information to the general public reservation received

Strategy

 STRATEGY 

  • Provide sufficient promotional materials and the wright target market
  • Involve in promotion activities and event within the country and overseas
  • Organise promotional event at international level
  • Organise familiarisation trips for travel writers, journalist, travel agents and policy makers to Pahang
  • Introduce publicity programmes in electronic and print media throughout the year
  • Collaborate with private organisations and Ngo’s in awareness programme and promotional activities
  • Conduct studies and research for tourism promotion and planning of development
  • Together with the state government to monitor the development and implementation of tourism projects
  • Implement tourism development projects to meet the goal of Pahang State Development

Message From General Manager

 

A warm welcome and heartiest thanks for visiting the official portal of Fraser’s Hill Development Corporation (FHDC)!
FHDC play an important role to convey all information covering all aspects of the state of Pahang to the public. With the establishment of this portal, have proven FHDC’s concern over developments in the Information Technology (ICT).
Hence, this site was developed to facilitate the tourists/visitors locally and abroad to get fast and efficient information about Pahang as their travelling destination. This website serves as an electronic medium to keep contact between the department and its visitors.
We also did various improvement on activities in terms of administrative matters such as KPI and practice 5s quality environment to meet the customer’s satisfaction.
Lastly, welcome and travel to Pahang, appreciate the local destinations and we ensure the best in service and quality to your comfort.
 
Thank you,
Dato' Haji Ishak Bin Mokhtar, DIMP., AMP., AAP.
General Manager
Fraser’s Hill Development Corporation/ Pahang Tourism