1. Administration, promotion, property and hospitality units/departments.
| NO | CLIENT CHARTER | UNIT/DEPT | JAN | FEB | MAR | APR | MAY | JUN | JUL | AUG | SEPT | OCT | NOV | DEC |
| 1 |
Providing a service with accuracy, precision, whilst being punctual, affable and courteous towards the customer. |
ADMINISTRATION | 100% | 90% | 100% | - | 100% | 100% | 100% | 100% | 100% | 100% | 100% | |
| PROMOTION | 80% | 80% | 80% | - | 90% | 95% | 90% | 100% | 100% | 100% | 100% | |||
| PROPERTY | 100% | 100% | 100% | - | - | 100% | 100% | 100% | 100% | 100% | 100% | |||
| HOSPITALITY | 100% | 100% | 100% | - | - | 100% | 100% | 100% | 100% | 100% | 100% | |||
| 2 |
Sending feedback and results within a period of seven days, starting from the day it is received |
ADMINISTRATION | 100% | 90% | 100% | - | 100% | 100% | 100% | 100% | 100% | 100% | 100% | |
| PROMOTION | 80% | 80% | 80% | - | 90% | 95% | 90% | 100% | 100% | 100% | 100% | |||
| PROPERTY | 100% | 100% | 100% | - | - | 100% | 100% | 100% | 100% | 100% | 100% | |||
| HOSPITALITY | 100% | 100% | 100% | - | - | 100% | 100% | 100% | 100% | 100% | 100% | |||
| 3 |
Effectively providing enough information for large groups of people |
ADMINISTRATION | 100% | 90% | 100% | - | 100% | 100% | 100% | 100% | 100% | 100% | 100% | |
| PROMOTION | 100% | 80% | 80% | - | 90% | 95% | 90% | 100% | 100% | 100% | 100% | |||
| PROPERTY | 100% | 100% | 100% | - | - | 100% | 100% | 100% | 100% | 100% | 100% | |||
| HOSPITALITY | 100% | 100% | 100% | - | - | 100% | 100% | 100% | 100% | 100% | 100% |
2. Monthly statistics regarding the frequency of communication towards the customer, sorted by units/departments
| UNIT/ DEPT | MONTH | |||||||||||
| JAN | FEB | MAR | APR | MAY | JUN | JULY | AUG | SEPT | OCT | NOV | DEC | |
| ADMINISTRATION | 139 | 84 | 55 | - | 16 | 121 | 118 | 109 | 90 | 148 | 361 | |
| PROMOTION | 15 | 14 | 8 | - | 1 | 3 | 8 | 12 | 18 | 16 | 10 | |
| PROPERTY | 97 | 94 | 66 | - | - | 74 | 149 | 170 | 203 | 194 | 134 | |
| HOSPITALITY | 151 | 116 | 72 | - | - | 114 | 200 | 200 | 242 | 126 | 64 | |
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