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1. Administration, promotion, property and hospitality units/departments.
| NO | CLIENT CHARTER | UNIT/DEPT | JAN | FEB | MAR | APR | MAY | JUN | JUL | AUG | SEPT | OCT | NOV | DEC |
| 1 |
Providing a service with accuracy, precision, whilst being punctual, affable and courteous towards the customer. |
ADMINISTRATION | 100% | 100% | 100% | 100% | 90% | 100% | 100% | 90% | ||||
| PROMOTION | 100% | 95% | 100% | 85% | 70% | 100% | 85% | |||||||
| PROPERTY | 100% | 100% | 100% | 100% | 100% | 98% | 100% | 90% | ||||||
| HOSPITALITY | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | ||||||
| 2 |
Sending feedback and results within a period of seven days, starting from the day it is received |
ADMINISTRATION | 100% | 100% | 100% | 100% | 90% | 100% | 100% | 90% | ||||
| PROMOTION | 100% | 95% | 100% | 85% | 70% | 100% | 85% | |||||||
| PROPERTY | 100% | 100% | 100% | 100% | 100% | 98% | 100% | 90% | ||||||
| HOSPITALITY | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | ||||||
| 3 |
Effectively providing enough information for large groups of people |
ADMINISTRATION | 100% | 100% | 100% | 100% | 90% | 100% | 100% | 90% | ||||
| PROMOTION | 100% | 95% | 100% | 85% | 70% | 100% | 85% | |||||||
| PROPERTY | 100% | 100% | 100% | 100% | 100% | 98% | 100% | 90% | ||||||
| HOSPITALITY | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% |
2. Monthly statistics regarding the frequency of communication towards the customer, sorted by units/departments
| UNIT/ DEPT | MONTH | |||||||||||
| JAN | FEB | MAR | APR | MAY | JUN | JULY | AUG | SEPT | OCT | NOV | DEC | |
| ADMINISTRATION | 100 | 92 | 117 | 152 | 93 | 102 | 192 | 81 | ||||
| PROMOTION | 13 | 19 | 19 | 16 | 5 | 24 | 8 | 97 | ||||
| PROPERTY | 70 | 101 | 115 | 193 | 123 | 87 | 127 | |||||
| HOSPITALITY | 184 | 240 | 282 | 160 | 123 | 150 | 133 | 136 | ||||
