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28 Feb, 2020

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1. Administration, promotion, property and hospitality units/departments.

NO CLIENT CHARTER UNIT/DEPT JAN FEB MAR APR MAY JUN  JUL AUG SEPT OCT NOV DEC
1

Providing a service with accuracy, precision, whilst being punctual, affable and courteous towards the customer.

ADMINISTRATION  100%                      
PROMOTION  80%                      
PROPERTY 100%                       
HOSPITALITY 100%                       
2

Sending feedback and results within a period of seven days, starting from the day it is received

ADMINISTRATION  100%                      
PROMOTION  80%                      
PROPERTY 100%                       
HOSPITALITY  100%                      
3

Effectively providing enough information for large groups of people

ADMINISTRATION  100%                      
PROMOTION 100%                       
PROPERTY 100%                       
HOSPITALITY 100%                       

 
2. Monthly statistics regarding the frequency of communication towards the customer, sorted by units/departments

UNIT/ DEPT MONTH
JAN FEB MAR APR MAY JUN JULY AUG SEPT OCT NOV DEC
 ADMINISTRATION   139                       
PROMOTION 15                       
PROPERTY 97                       
HOSPITALITY 151                       

 

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