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02 Jun, 2020

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1. Administration, promotion, property and hospitality units/departments.

NO CLIENT CHARTER UNIT/DEPT JAN FEB MAR APR MAY JUN  JUL AUG SEPT OCT NOV DEC
1

Providing a service with accuracy, precision, whilst being punctual, affable and courteous towards the customer.

ADMINISTRATION  100%  90%                    
PROMOTION  80% 80%                     
PROPERTY 100%   100%                    
HOSPITALITY 100%  100%                     
2

Sending feedback and results within a period of seven days, starting from the day it is received

ADMINISTRATION  100% 90%                     
PROMOTION  80% 80%                     
PROPERTY 100%  100%                     
HOSPITALITY  100% 100%                     
3

Effectively providing enough information for large groups of people

ADMINISTRATION  100%  90%                    
PROMOTION 100%  80%                     
PROPERTY 100%  100%                     
HOSPITALITY 100%   100%                    

 
2. Monthly statistics regarding the frequency of communication towards the customer, sorted by units/departments

UNIT/ DEPT MONTH
JAN FEB MAR APR MAY JUN JULY AUG SEPT OCT NOV DEC
 ADMINISTRATION   139  84                     
PROMOTION 15   14                    
PROPERTY 97   94                    
HOSPITALITY 151  116                     

 

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