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21 Oct, 2020

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1. Administration, promotion, property and hospitality units/departments.

NO CLIENT CHARTER UNIT/DEPT JAN FEB MAR APR MAY JUN  JUL AUG SEPT OCT NOV DEC
1

Providing a service with accuracy, precision, whilst being punctual, affable and courteous towards the customer.

ADMINISTRATION  100%  90%  100%  100% 100%   100%  100% 100%       
PROMOTION  80% 80%  80%   -  90% 95%   90% 100%   100%      
PROPERTY 100%   100% 100%  - 100%   100%  100%  100%      
HOSPITALITY 100%  100%  100%   -  - 100%  100%   100% 100%       
2

Sending feedback and results within a period of seven days, starting from the day it is received

ADMINISTRATION  100% 90%  100%   - 100% 100%   100%  100%  100%      
PROMOTION  80% 80%   80% 90%   95% 90%   100% 100%       
PROPERTY 100%  100%  100%   -  -  100%  100% 100%  100%       
HOSPITALITY  100% 100%  100%   -  100%  100%  100%  100%      
3

Effectively providing enough information for large groups of people

ADMINISTRATION  100%  90%  100%  -  100% 100%  100%  100%  100%       
PROMOTION 100%  80%   80%  -  90% 95%   90% 100%  100%       
PROPERTY 100%  100%  100%   -  -  100%  100% 100%   100%      
HOSPITALITY 100%   100% 100%   -  - 100%   100%  100% 100%       

 
2. Monthly statistics regarding the frequency of communication towards the customer, sorted by units/departments

UNIT/ DEPT MONTH
JAN FEB MAR APR MAY JUN JULY AUG SEPT OCT NOV DEC
 ADMINISTRATION   139  84  55   - 16  121  118   109  90      
PROMOTION 15   14  -  8 12  18       
PROPERTY 97   94 66   -  - 74  149   170 203       
HOSPITALITY 151  116  72   - 114  200  200  242       

 

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