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24 Sep, 2019

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1. Administration, promotion, property and hospitality units/departments.

NO CLIENT CHARTER UNIT/DEPT JAN FEB MAR APR MAY JUN  JUL AUG SEPT OCT NOV DEC
1

Providing a service with accuracy, precision, whilst being punctual, affable and courteous towards the customer.

ADMINISTRATION 100%  100%  100%  100% 90%  100%  100%   90%        
PROMOTION 100% 95%  100%   85% 70%  100%   85%          
PROPERTY 100% 100%  100%  100%   100%  98%  100%  90%        
HOSPITALITY 100% 100%  100%  100%   100% 100%  100%  100%         
2

Sending feedback and results within a period of seven days, starting from the day it is received

ADMINISTRATION 100% 100%  100%  100%   90%  100%  100%  90%        
PROMOTION 100% 95%   100% 85%   70%  100%  85%          
PROPERTY 100%  100%  100%  100%  100%  98%  100%  90%        
HOSPITALITY 100% 100%  100%   100% 100%  100%  100%  100%         
3

Effectively providing enough information for large groups of people

ADMINISTRATION 100%  100%  100% 100%   90% 100%  100%   90%        
PROMOTION 100%  95% 100%   85%  70%  100% 85%           
PROPERTY 100% 100%  100%  100%  100%   98%  100% 90%         
HOSPITALITY 100%  100% 100%  100%   100% 100%  100%  100%         

 
2. Monthly statistics regarding the frequency of communication towards the customer, sorted by units/departments

UNIT/ DEPT MONTH
JAN FEB MAR APR MAY JUN JULY AUG SEPT OCT NOV DEC
 ADMINISTRATION   100  92  117 152 93   102 192 81         
PROMOTION  13 19   19  16  5  24  8 97         
PROPERTY  70 101   115 193 123   87 127           
HOSPITALITY 184 240  282   160 123  150  133  136